How to deal with angry people and calm them down: Doug Noll

You can calm that angry person in 90 seconds or less
Treat anger as a normal emotional response that you can control
Episode 199 (Doug is based in California and this is a repeat of episode 117)
Why you need to listen to this episode now.
If you ever need to face angry people and want a better way to manage the situation, listen to this conversation to save the situation and relationship.
If you ever feel out of control from your own anger, examine this perspective to maintain your dignity while deescalating the situation.
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George Torok and special guest, Doug Knoll - an attorney turned peacemaker - explore the nuanced world of anger and its impact on both personal and professional environments. Focusing on de-escalation strategies and the key role of active listening, this podcast sheds light on how to manage one's emotions, particularly anger, in challenging situations.
Knoll provides a unique perspective on anger, viewing it as a response to boundary violations rather than labeling it as “good” or “bad”.
His de-escalation strategies have found success in the most unlikely of places, including maximum-security prisons, attesting to their effectiveness.
The takeaways from this episode can help leaders better understand their team's emotions, promote effective conflict resolution, and ensure a healthier, more empathetic workspace.
The podcast dives deep into the concept of triggers and their role in hijacking rationality, offering effective tactics to anticipate, understand, and respond to these emotional triggers.
The importance of self-awareness and self-regulation are highlighted, along with a novel approach to redirect the frustration caused by commonly-encountered triggers.
Transitioning into the more sensitive realm of emotional invalidation, the episode examines its harmful effects in personal and professional relationships.
The discussion is geared towards parents, teachers, team leaders, and anyone looking to foster emotional safety and create deeper, healthier relationships.
The importance of emotional validation is underpinned, coupled with practical techniques to effectively validate and address emotions.
Notably, this episode not only offers intellectual paths to managing anger but also guidance for those grappling with pervasive anger issues stemming from trauma.
Prepare to be drawn into a riveting conversation about controlling anger for personal growth and professional success as you tune into this podcast.
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About Doug Noll
Doug Noll is a lawyer-turned-peacemaker. In addition to his law degree, he has a Masters Degree in Peacemaking and Conflict Studies.  In 2000, he left a successful law practice as a civil trial lawyer to help people resolve conflicts without litigation or conflict.
Doug was born nearly blind, partially deaf, and with two clubbed feet. His disabilities were challenging to overcome….and he did
He’s a second-degree black belt and tai chi master, a certified ski instructor, an airplane and helicopter pilot, a white-water river rafter, and a jazz violinist.
Doug teaches people how to de-escalate angry people in 90 seconds or less. His fourth book, an Amazon bestseller, is called De-Escalate: How to Calm an Angry Person in 90 Seconds or Less. Doug has online video courses and provides workshops and coaching to individuals and organizations desiring to increase their emotional competency.
As a listener of Your Intended Message you are entitled to receive a free book, How to Listen Others into Existence.
Learn more Doug Noll here https://dougnoll.com/
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Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We’ll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self.
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